Artificial intelligence (AI) is currently a rage in addition to technologies such as Blockchain, virtual reality (VR), augmented reality (AR), and the internet of things (IoT). The point of AI is to simulate human behavior. Computers need to understand human behavior and mimic it, instead of the other way around.
With conversational AI, computers can
In a nutshell, conversational AI empowers chatbots to communicate with humans, bridging the gap between mortal and computer language.
Conversational AI is a promising market; the global chatbot market is expected to hit $1.3B by 2025.
Conversational AI tools have a myriad of uses in today’s tech-driven business world. Here are a few of the many use cases for conversational AI tools.
Companies of all shapes, types, and sizes are incorporating 24/7 customer support and excellent customer service. Chatbots have found themselves in the mainstream for over 10 years now.
Over the years, customers are increasingly leaning toward self-serving options to clarify issues and queries. A conversational AI chatbot can save the customer much time and energy and offer instant solutions such as order tracking and updates.
It can also help manage multiple inquiries, give instant answers, make reservations, confirm orders, and follow up on them. Chatbots do all these in multiple languages, thus offering a splendid customer experience in every vertical.
Chatbots play a vital role in boosting your sales. Unlike in the previous years, companies now rarely follow traditional marketing methods; instead, they focus on website traffic, user interface (UI), user experience (UX), and several other practices to increase their leads and sales.
Using a chatbot to communicate with visitors as they view your site or products is an effective way to turn them into leads, and eventually, returning customers. Chatbots can also promote and present new products to your customers, answer questions, and even close the sale.
In short, a conversational AI chatbot can help streamline HR processes and increase employee engagement. It enables the HR department to automate routine, mundane activities, and frequently asked questions, thereby freeing up more time for them to take up complex issues.
Using a chatbot, HR teams can have one-on-one conversations with each employee and maintain regular contact. A provision like this is particularly useful for employees who work remotely in different parts of the country where face-to-face interaction with the HR department is not possible.
Investing in your employees’ career growth is vital to your company’s growth. Chatbots can provide employees with custom feedback and guidance, including soft and hard skills. Finally, chatbots can keep employees in check, tracking their daily exercise routines, suggesting vacations, and other activities to help them stay healthy.
A conversational AI chatbot is as helpful for customers as it is for the staff. It enables companies to gain efficiencies, especially when handling many customer inquiries. As for the customers, chatbots help answer questions through links to tutorials, manuals, instructional documents, etc.
Chatbots can also get customers to send them information specific to their problems, such as screenshots and other relevant details to provide custom solutions. Common IT support problems include changing passwords, setting up an account, implementing specific features, etc. Chatbots generally help solve these issues by directing customers to short and simple “how-to” videos.
Now that you know a few of the many use cases for a conversational AI chatbot, here are some of the top conversational AI tools in the market to build chatbots.
Source: kore.ai
Kore.ai is a conversational AI tool that provides automation solutions for customers, employees, and agents. Its platform offers features to improve customer, agent, employee, and search experience. Kore.ai has use cases in numerous industries, including retail, media, entertainment, banking, healthcare, airline, retail, insurance, etc. According to Kore.ai’s documentation, its primary features are:
This conversational AI tool uses a multi-engine approach to Natural Language Processing (NLP). This approach enables you to create intelligent bots that understand human conversations, intent, emotion, sentiment, context, and complete tasks accordingly.
You get the visualization and data tools to track and evaluate your bot’s performance, thus helping you understand employee and customer behaviors and bots on a deeper level. You can track conversational and functional analytics and bot engagement from a centralized dashboard to understand user interaction.
Kore.ai’s no-code platform gives you a secure and scalable end-to-end solution that enables you to build and test conversational AI chatbots. While Kore.ai has a free version and free trial, you will have to make a one-time payment of $500 for its enterprise features.
Source: boost.ai
Boost.Ai is a conversational AI tool used to build chatbots for the automation of internal support channels and customer service. It also boosts revenue and increases human efficiency through online conversations. It offers solutions for industries like banking, telecom, insurance, etc. Some of its main features include:
Boost.Ai offers a complete overview of your conversational AI chatbot’s performance via a multi-purpose dashboard. It enables you to monitor feedback ratings, conversion quality, and other relevant performance metrics to optimize the UX.
This gives you a detailed analysis of every user message you get, including important words and prediction score, thereby allowing you to understand your chatbot better.
Moreover, you have advanced conversational analytics, unlimited scalability, and a no-code conversation builder, which means you can create advanced conversational flows in minutes. Be sure to contact Boost.ai for pricing and plans.
Source: workativ
Workativ is a no-code conversational AI tool that delivers remote support for employees. Its use cases include support for the HR and IT departments. Some of its standout features are:
Advanced context management for the chatbot is one of Workativ’s many features. This context could be workflow, session, or user data.
Its advanced NLP engine helps detect intent from simple or complex user conversations and executes tasks as per the user’s demand within seconds.
Other Workative features include user analytics, chatbot integration, chatbot automation, etc.
Workative offers a free trial, and its pricing plans include Basic ($299 per month), Standard ($499 per month), Pro ($799 per month), and Enterprise (contact the vendor).
Source: SAP
Sap Conversational AI is a conversational AI tool that helps build chatbots to automate workflows and tasks. Some of its use cases are the first level IT support, FAQ on HR policies, generating leads, etc. Its features include:
SAP Conversational AI’s intuitive user interface enables developers and non-developers to build and deploy chatbots.
Achieving a faster time to market is made immeasurably easy, thanks to SAP Conversational AI. Users can deploy chatbots with ease and security.
This conversational AI tool offers various bot features, including:
While it has a free trial, its pricing plan includes a 3-month subscription for INR 26,873.
Source: LivePerson
This conversational AI tool serves as a communication platform to users and brand owners across various industries, including retail, banking, travel, education, and telecom. It allows businesses to answer queries and facilitate transactions on social media platforms.
Additionally, you can expect to use features such as videos and webinars, multiple languages, tailored customer experience, and personalized invitations.
Source: Moveworks
Moveworks is one of the top conversational AI tool that solve employee support issues with no human intervention. Its use cases include answering IT questions, delivering instant help in the HR department, addressing subjects like onboarding, policies, etc. Its features include:
It takes care of employees’ software requests. It identifies requests for software, requests apps for other colleagues, displays “how-to” guides, and suggests alternatives to unsupported apps, and so on.
Moveworks takes care of account issues, including unlocking accounts, resetting passwords, and automatically alerting employees if they get locked out of their accounts.
To recap, the best conversational AI tool are:
These are the top conversational AI tools in the market to build chatbots. If you are looking to build a conversational AI chatbot, you can benefit from a no-code option, which is why the tools mentioned in this article make excellent choices.
The ease of use, pricing plans, the provision of a free version or trial, and a robust range of features required to build comprehensive AI chatbots are the other factors that make the conversational AI tools mentioned above the best choice for your business.