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Our multi-channel shared chat inbox is AI-enhanced and designed for speed and efficiency—so your team can resolve issues faster.
Work together efficiently using @ Mentions and real-time notifications so your team can collaborate and solve problems more efficiently.
Personalize your live interactions with user information with location, urgency, last interaction, category, and more.
Help your agents respond quickly with AI-powered suggestions that use your knowledge base to provide better answers.
Let AI summarize conversations to help agents respond faster and more effectively.
Respond to users faster with AI generated contextual response.
Track chat insights to identify areas for improvement and make data-driven decisions.
Track your agents performance with real-time dashboards so you can make quick decisions and keep improving.
Quickly access previous conversations to provide personalized and context-aware support.
Manage chat availability to set clear expectations and ensure timely support during working hours.
Monitor and meet response time targets to maintain exceptional customer service standards.
Seamlessly transfer chats between agents or teams to ensure workflow continuity.
Categorize and filter chats for better organization and streamlined follow-ups.
Allow users and agents to exchange files, improving problem resolution.
Enhance user experience by sending chat summaries automatically after the session ends.
"After researching 5 different chatbot solutions, we decided to go ahead with Workativ for its’ easy integration with systems that we use internally at GoTo."
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With multiple team members managing chats, employees receive quicker responses, improving satisfaction.
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Team members can work together on complex issues, ensuring faster problem-solving and better customer service.
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All employee's interactions are in one place, making managing conversations and tracking support history easy.
Build and deploy AI agents that resolve issues automatically, reducing response time and boosting productivity.
Deliver faster, more accurate responses with our advanced RAG-powered Knowledge AI search. Enhance user satisfaction while improving the quality of your support.
Effortlessly connect your AI agents with the apps you use daily. Streamline complex tasks with automated workflows that save time and ensure efficiency.
