Maximize productivity with one central workspace that connects your bots, app workflows, knowledge base, and live chat inbox.
24 x 7 email support included with all plans
| Features | Description | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Knowledge AI GPT | ||||
| Knowledge Base files | Ability to sync or upload files from knowledge base. | Up to 10K files | ||
| Knowledge Base storage | Storage limit for knowledge base files. | Up to 3 GB | ||
| Knowledge sources | Ability to connect Knowldge AI with external knowledge base source. e.g., SharePoint, Box etc. | Up to 5 | ||
| Training | ||||
| Assistant Training | Train chatbot using chat sessions to improve chatbot performance. | |||
| Training Data | Chat sessions available for training. | 1 year | 1 year | 1 year |
| Dashboard & Analytics | ||||
| Session Analytics | Analyze chatbot performance. | |||
| Workflow Analytics | Analyze workflow execution performance. | |||
| Live Chat Inbox | Analyze live chats and agent performance. | |||
| Data availability | Data available for analysis. | 1 year | 1 year | 1 year |
| Download Report | Usage and summary data available to download. | |||
| Logs | ||||
| Session Logs | Session logs between chatbot and end user. | |||
| Agent Handover Logs | Session logs between end user and live agents. | |||
| App Workflow Logs | Workflow automation logs to verify success or failed executions. | |||
| Approval Logs | Approval history logs to track approvals. | |||
| Live Chat Inbox Logs | Session logs for live chats. | |||
| Data availability | Logs available for analysis. | 1 year | 1 year | 1 year |
| App Notifications | ||||
| Admin Notifications | Product notifications via email and within app. |
5/5
It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Truly self service.
5/5The deployment and support team was exceptional! They worked hard to make sure our rollout was successful. When I had concerns they worked real hard to make sure they were addressed and resolved.
After researching 5 different chatbot solutions, we decided to go ahead with Workativ, for its’ easy integration with systems that we use internally at GoTo. Workativ creatively stood out with its clever mix of advanced chatbot, app workflows, and deep Slack integration, a powerful platform purpose fit for employee support automation.
All the feedback that we passed to the team, was directly turned into new functionalities in a matter of days! And we felt supported throughout the entire onboarding process.
The number of automation possibilities is immense! We can empower our employees to self-service on tasks that were currently handled by IT techs.
A bot session is counted as 1 when an end-user initiates a conversation with the chatbot.
Workflow execution happens when the chatbot executes action(s) with single or multiple apps. You can have multiple actions or steps in a single workflow execution.
An app workflow execution is calculated as 1 execution, irrespective of number of actions or steps within the workflow. For example, when chatbot unlocks a user account in Active Directory and creates a closed ticket in ServiceNow. In this workflow you have used 2 actions, but we only calculate as 1 workflow execution. If you execute the workflow 10 times, 10 workflow executions will be consumed from your available execution limit or quota depending on your subscription plan.
Each subscription plan comes with a chatbot session and app workflow execution quota or limit. Once you exceeds this quota or limit, you will be charged $0.1 for each additional session, and each workflow execution. Please note that add-on consumption is only available from professional plan.
Workativ’s On-prem Connector provides a secure connection between our platform (and chatbot) and your on-prem apps behind your corporate firewall. For increased level of security, workativ relays HTTPS calls to workativ agent behind your corporate firewall to execute workflows with your on-prem apps.
We are ISO/IEC 27001:2013 compliant and we take security seriously. Our servers are hosted in world-class data centers in AWS that are protected by biometric locks and 24-hour surveillance. We ensure that our application and servers are always up to date with the latest security patches. All plans include SSL for encryption to keep your data safe. You can find more on our security measure here.
To help you decide which plan is right, we suggest you consider the following: 1. Employee count. 2. Ticket volume.
Though we do not charge by user count, we suggest that you keep user concurrency in mind. The starter plan is ideal for an employee strength in the range of 500, professional plan is ideal for users in the rage of 500 to 1000, and Enterprise in the range of 1000 or more. And secondly, higher ticket volume may require more bot sessions and active app workflow automations. We can help you decide based on your needs, so just send us an email at sales@workativ.com.
We have both monthly and annual plans. You will need to subscribe to a monthly or annual plan of your choice to use Workativ Assistant in paid plans.
For now, you can switch to higher plans only.
We only accept bank account transfer, wire transfer, and all major credit card payments. For more details, please contactsales@workativ.com
For paid plans, Invoice is raised as soon as you start using the app, post-trial period or upgrade. Payments are due within 7 days of invoice. Additional usage of app workflow executions and bot sessions are included in the next invoice.
Premium support is available as a custom plan or in an enterprise plan. Please reach out us to discuss your requirements.
English, and Spanish. Coming soon - French, Arabic, and German.
Your chatbot will stop responding to user messages for that billing period. For users in standard and pro plan, your bots will continue to work but charged addtional as add-on consumptions.
No, your monthly consumption will reset at start of every billing cycle.
If you have any additional questions or clarification on pricing or subscription, please reach out to us at sales@workativ.com and we’ll be happy to help.
