A conversational assistant means that the responses from the virtual assistant are more human rather than robotic, canned responses. To enable a better user experience for employees, you can review entire conversations between a user and the virtual assistant.
The logs and analytics are extremely beneficial in training the virtual assistant. The texts or intents of users can be retrieved through logs to understand the language and words being used in conversations for support. Studying intents and adding them to dialogs enables the virtual assistant to understand intents and context better.
The Workativ Assistant platform has powerful features to create a fully automated support solution; to resolve L1 issues without friction and complete repetitive tasks efficiently.
Create engaging and guided conversations for your virtual assistant to respond to end-usersKnow more ›
Build an end-to-end issue resolution workflow from conversation to automationKnow more ›
Deploy the virtual assistant in a single click on your enterprise chat channelKnow more ›
Gather insight to craft better experiences and deliver better support to your employeesKnow more ›
Track conversations and automation executions to improve Helpdesk assistanceKnow more ›
See how Workativ Assistant can transform your workplace support and reduce your helpdesk costs.