Train the Assistant

The module is designed to aid in training the virtual assistant and constantly developing the assistant into a full-fledged support channel for L1 issues.

training

Conversations

A conversational assistant means that the responses from the virtual assistant are more human rather than robotic, canned responses. To enable a better user experience for employees, you can review entire conversations between a user and the virtual assistant.

training

User texts

The logs and analytics are extremely beneficial in training the virtual assistant. The texts or intents of users can be retrieved through logs to understand the language and words being used in conversations for support. Studying intents and adding them to dialogs enables the virtual assistant to understand intents and context better.

training

Built for your IT helpdesk team

The Workativ Assistant platform has powerful features to create a fully automated support solution; to resolve L1 issues without friction and complete repetitive tasks efficiently.

Dialog Designer
Dialog Designer

Create engaging and guided conversations for your virtual assistant to respond to end-users

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Dialog Designer
Automation Designer

Build an end-to-end issue resolution workflow from conversation to automation

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Dialog Designer
Chat channel integration

Deploy the virtual assistant in a single click on your enterprise chat channel

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Dialog Designer
Analytics

Gather insight to craft better experiences and deliver better support to your employees

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Dialog Designer
Logs

Track conversations and automation executions to improve Helpdesk assistance

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All features

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