Analytics

Deep analytics and dashboards provide details on how your virtual assistant is performing in the real world. These insights can be used to craft better experiences for your employees with the Virtual Assistant.

analytics

Understand user behavior through analytics

Get a deeper understanding of user behavior and assess the success of virtual assistance for employees. Track how employees use the virtual assistant. Drill down to the most helpful conversations, duration of conversations, most used chat channels, the average number of conversations over a period, and more.

analytics

Gauge support satisfaction

Know how many of your employees find the provided support to be satisfactory. Use the Feedback option to analyze all the positive and negative feedback to help you take due action where necessary, and for improving the support experience for your employees.

automation

Usable insights with automation data

The data from analytics help you identify the number of automations used by employees overall and which ones are executed more often. You would be able to track the most used and the least used automations for a given period.

analytics

Track the success and failure of executed automations

You can test whether your automations are running smoothly and are successfully being executed, and in the case of execution failure, the appropriate team can be contacted to fix related issues.

analytics

Built for your IT helpdesk team

The Workativ Assistant platform has powerful features to create a fully automated support solution; to resolve L1 issues without friction and complete repetitive tasks efficiently.

Dialog Designer
Dialog Designer

Create engaging and guided conversations for your virtual assistant to respond to end-users

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Dialog Designer
Automation Designer

Build an end-to-end issue resolution workflow from conversation to automation

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Dialog Designer
Chat channel integration

Deploy the virtual assistant in a single click on your enterprise chat channel

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Dialog Designer
Logs

Track conversations and automation executions to improve Helpdesk assistance

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Dialog Designer
Training

Train and continue to develop the assistant into a full-fledged support channel for L1 issues

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All features

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