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((OTRS)) Community Edition
((OTRS)) Community Edition

Outlook and ((OTRS)) Community Edition Integration

Send automated emails in Microsoft Outlook. Automate your tickets, user management, and IT operations in ((OTRS)) Community Edition. and much more by connecting Outlook and ((OTRS)) Community Edition.

Popular Workflows

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Create contact in Outlook on a New contact in ((OTRS)) Community Edition
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Create contact in Outlook on a New contact in ((OTRS)) Community Edition
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Send email in Outlook on a New contact in ((OTRS)) Community Edition
Add
Send email in Outlook on a New contact in ((OTRS)) Community Edition
Add
Send email in Outlook on a New ticket in ((OTRS)) Community Edition
Add
Send email in Outlook on a New ticket in ((OTRS)) Community Edition
Add
Send email in Outlook on a New ticket response in ((OTRS)) Community Edition
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Send email in Outlook on a New ticket response in ((OTRS)) Community Edition
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Send email in Outlook on a Note added to ticket in ((OTRS)) Community Edition
Add
Send email in Outlook on a Note added to ticket in ((OTRS)) Community Edition

Create Outlook and ((OTRS)) Community Edition workflow in minutes

Start building your workflows with triggers and actions

TriggerTrigger

New Calendar Event
New Calendar Event
New calendar event in Outlook
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New Calendar Event
New Calendar Event
New calendar event in Outlook
New Calendar Event
New Calendar Event
New calendar event in Outlook
{"image":"data:image/svg+xml;base64,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","header":"New Calendar Event","content":"New calendar event in Outlook","status":"coming-soon"}
New Calendar Event
New Calendar Event
New calendar event in Outlook
New Contact Created
New Contact Created
New contact in Outlook
{"image":"data:image/svg+xml;base64,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","header":"New Contact Created","content":"New contact in Outlook","status":"coming-soon"}
New Contact Created
New Contact Created
New contact in Outlook
New Contact Created
New Contact Created
New contact in Outlook
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New Contact Created
New Contact Created
New contact in Outlook
Email Received
Email Received
New email in Outlook
{"image":"data:image/svg+xml;base64,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","header":"Email Received","content":"New email in Outlook","status":"coming-soon"}
Email Received
Email Received
New email in Outlook
Email Received
Email Received
New email in Outlook
{"image":"data:image/svg+xml;base64,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","header":"Email Received","content":"New email in Outlook","status":"coming-soon"}
Email Received
Email Received
New email in Outlook
Show More

ActionsActions

Send Email
Send Email
Send email in Outlook
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Send Email
Send Email
Send email in Outlook
Add User
Add User
Add user in ((OTRS)) Community Edition
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Add User
Add User
Add user in ((OTRS)) Community Edition
Create Ticket
Create Ticket
Create ticket in ((OTRS)) Community Edition
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Create Ticket
Create Ticket
Create ticket in ((OTRS)) Community Edition
Get Ticket Details
Get Ticket Details
Get ticket details from ((OTRS)) Community Edition
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Get Ticket Details
Get Ticket Details
Get ticket details from ((OTRS)) Community Edition
Get User Details
Get User Details
Get user details from ((OTRS)) Community Edition
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Get User Details
Get User Details
Get user details from ((OTRS)) Community Edition
Update User
Update User
Update user in ((OTRS)) Community Edition
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Update User
Update User
Update user in ((OTRS)) Community Edition
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Explore Integrations

OutlookOutlook

Outlook is a leading email service from Microsoft used for business email communication. It provides email, calendaring, task and contact management capabilities to companies of all sizes.

((OTRS)) Community Edition((OTRS)) Community Edition

((OTRS)) Community Edition is a leading IT Service Management provider for medium and large enterprise. It helps companies streamline ITSM and IT Service Desk operations.

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Robert Zeitz

Director of Cloud Applications & Service Delivery

After using a few different automation workflow programs, we decided to go with Workativ, for its’ easy-to-use interface and systems integration. Using Workativ feels like it was truly designed with the user in mind. More importantly the Workativ team has shown tremendous customer support allowing us to continue to expand their software’s capabilities to meet our needs.

The Workativ team always considers the users feed backs and needs to create brand new features allowing us to design out the exact workflow we need. With their support we have been able to automate our onboarding, offboarding, and up keeping our employee data across all systems.

We look forward to further exploring the world of automation with their help!

Why Workativ Automate?

Most workflow products are complex, expensive, and bloated with things that you don’t need. Workativ Automate is purpose built iPaaS to help you connect and automate your workplace tasks. It’s easy to use yet powerful, and affordable to all.

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Simple and Intuitive

Create app integrations and workflows using simple UI interface. No coding or developer support required.

Powerful Tools

Format data, add conditional logic, set approvals, or time intervals into your workflows.

100+ Connectors

Connect 100+ cloud apps. Use app triggers, webhooks to run your workflows.

Secure & Reliable

Data encryption at rest and transit, data retention controls and audit logs. ISO 27001 certified.

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