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Jira Service Management
Jira Service Management

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((OTRS)) Community Edition
((OTRS)) Community Edition

Jira Service Management and ((OTRS)) Community Edition Integration

Automate your tickets, user management, and IT operations in Jira Service Desk. Automate your tickets, user management, and IT operations in ((OTRS)) Community Edition. and much more by connecting Jira Service Management and ((OTRS)) Community Edition.

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Start building your workflows with triggers and actions

TriggerTrigger

New Request Created
New Request Created
New request in Jira Service Desk
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New Request Created
New Request Created
New request in Jira Service Desk
New Request Created
New Request Created
New request in Jira Service Desk
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New Request Created
New Request Created
New request in Jira Service Desk
Request Updated
Request Updated
Request update in Jira Service Desk
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Request Updated
Request Updated
Request update in Jira Service Desk
Request Updated
Request Updated
Request update in Jira Service Desk
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Request Updated
Request Updated
Request update in Jira Service Desk
New Contact Added
New Contact Added
New contact in ((OTRS)) Community Edition
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New Contact Added
New Contact Added
New contact in ((OTRS)) Community Edition
New Ticket Created
New Ticket Created
New ticket in ((OTRS)) Community Edition
{"image":"data:image/svg+xml;base64,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","header":"New Ticket Created","content":"New ticket in ((OTRS)) Community Edition","status":"coming-soon"}
New Ticket Created
New Ticket Created
New ticket in ((OTRS)) Community Edition
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ActionsActions

Create Customer
Create Customer
Create customer in Jira Service Desk
{"image":"data:image/svg+xml;base64,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","header":"Create Customer","content":"Create customer in Jira Service Desk","status":"completed"}
Create Customer
Create Customer
Create customer in Jira Service Desk
Create Request
Create Request
Create request in Jira Service Desk
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Create Request
Create Request
Create request in Jira Service Desk
Get All Requests
Get All Requests
Get all requests from Jira Service Desk
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Get All Requests
Get All Requests
Get all requests from Jira Service Desk
Get Approval By ID
Get Approval By ID
Get approval by ID from Jira Service Desk
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Get Approval By ID
Get Approval By ID
Get approval by ID from Jira Service Desk
Get Approvals
Get Approvals
Get approvals from Jira Service Desk
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Get Approvals
Get Approvals
Get approvals from Jira Service Desk
Get Request Details
Get Request Details
Get request details from Jira Service Desk
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Get Request Details
Get Request Details
Get request details from Jira Service Desk
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Explore Integrations

Jira Service ManagementJira Service Management

Jira Service Desk is a leading ITSM software provider for companies of all sizes. Customers use Jira Service Desk to track issues, deliver IT services, and drive agent productivity.

((OTRS)) Community Edition((OTRS)) Community Edition

((OTRS)) Community Edition is a leading IT Service Management provider for medium and large enterprise. It helps companies streamline ITSM and IT Service Desk operations.

cahe_manager

Robert Zeitz

Director of Cloud Applications & Service Delivery

workflow automation platformAfter using a few different automation workflow programs, we decided to go with Workativ, for its’ easy-to-use interface and systems integration. Using Workativ feels like it was truly designed with the user in mind. More importantly the Workativ team has shown tremendous customer support allowing us to continue to expand their software’s capabilities to meet our needs.

The Workativ team always considers the users feed backs and needs to create brand new features allowing us to design out the exact workflow we need. With their support we have been able to automate our onboarding, offboarding, and up keeping our employee data across all systems.

We look forward to further exploring the world of automation with their help!

Why Workativ Automate?

Most workflow products are complex, expensive, and bloated with things that you don’t need. Workativ Automate is purpose built iPaaS to help you connect and automate your workplace tasks. It’s easy to use yet powerful, and affordable to all.

join leading innovators

Simple and Intuitive

Create app integrations and workflows using simple UI interface. No coding or developer support required.

Powerful Tools

Format data, add conditional logic, set approvals, or time intervals into your workflows.

100+ Connectors

Connect 100+ cloud apps. Use app triggers, webhooks to run your workflows.

Secure & Reliable

Data encryption at rest and transit, data retention controls and audit logs. ISO 27001 certified.

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Pre-built app workflows for FREE

Start on our free plan, and scale up as you grow.

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