Reduce repetitive call volumes and tickets. Improve your agents productivity.

Helpdesk automation is not new to the IT helpdesk, and most organizations have a ticket automation system in place but, what if you had a digital assistant that resolved common issues and requests, and close tickets with no agent involvement?

Help your agents regain productivity

With Workativ Assistant, you increase agent productivity and performance by having a 'round-the-clock' digital assistant align with IT support teams to respond to employees. Issues get resolved, and tickets close faster than before, leading to improved user satisfaction.

Intelligent self-service for employees
A better ‘average time to close’

With Workativ Assistant you have a digital virtual assistant to handle employee IT requests and issues and that means that tickets reach the closed status much quicker. Not only does this improve MTTR; your teams are on track with SLA and helpdesk agents have more time to focus on critical issues.

Deflect calls away from helpdesk

Reinvent helpdesk with AI and end-to-end automation

conversational AI

Handoff only critical issues to agents

conversational AI

Better than average ticket close time

conversational AI

Improved MTTR (Mean Time to Resolution)

conversational AI

Enhanced work continuity

conversational AI

Handoff only critical issues to agents

conversational AI

Better than average ticket close time

conversational AI

Improved MTTR (Mean Time to Resolution)

conversational AI

Enhanced work continuity

Ready for a chat?

See how Workativ Assistant can transform your workplace support and reduce your helpdesk costs.

Request free trial