Integrate Auth0 with chatbot and automate IT support

In the rush to invest in tools that provide more insights about the customer journey and help provide better customer experience, businesses may have overlooked another powerful tool for improving the customer experience—the employee experience also referred to as EX. Companies that actively work to engage their employees outperform their competitors by 147%. That’s a huge opportunity for profit and though the connection may not be apparent at first, it’s easy to see the correlation with a closer look.

So giving your employees the employee experience they’d love from day 1 will reap you immense benefits. How you ask? You can start with automating your IT Service Management processes so that employees can self-serve themselves. If your business is using an ITSM tool like Auth0 for authentication and authorization services, it is high-time you automated the tasks on it with an intelligent solution like Workativ Assistant.

Workativ Assistant is a no-code AI-powered platform that lets anyone with no coding knowledge build contextual chatbots with automated workflows to automate employee support. Workativ Assistant’s chatbots are easy to add to your business’ Slack or Microsoft Teams. Teams workspace so that your employees can self-serve their IT needs like a password reset or an account unlock.

Deliver IT Process Automation on Password Reset, User Provisioning and Access Management via Auth0 Workflow Automation

Analysts have sited that around 30% – 50% of help desk calls are related to password reset. Moreover, laws and regulations such as PCI DSS, Sarbanes-Oxley, and HIPAA have reviewed password requirements and now encourage or demand greater complexity.

Resetting passwords wastes an enormous amount of time and money resulting in end-user frustration, employee dissatisfaction, and compliance vulnerabilities. Empower your employee by allowing them to reset their passwords from within your business’ chat hub like Slack or Microsoft Teams with Workativ Assistant’s Auth0 chatbot.

Employees can easily make use of Workativ Assistant’s Auth0 chatbot on their Slack or Microsoft Teams to reset their password in a jiff by having a quick chat with the chatbot, thereby increasing their productive hours.

And to add on to password resets, user provisioning too can be tedious for IT help desk agents. Creating profiles in multiple systems involves multiple people and departments, and there are many places where bottlenecks can form. HR and IT have to work together for the right things to happen at the right time, and the manual workload for IT is significant.

Auth0 user provisioning automation via Workativ Assistant’s Auth0 chatbot takes a lot of the pain out of employee onboarding and offboarding. Help desk agents can easily create a role, add a user, add a user to a role, retrieve details about a user or delete a user on Auth0 just by having a quick conversation with Workativ Assistant’s chatbot on their Slack or Microsoft Teams and telling the chatbot what to do. Workativ Assistant’s Auth0 chatbot then does what the help desk agent wants them to do in the blink of an eye, letting the help desk agent focus on complex tasks that require human intervention.

Intelligent IT Process Automation using Auth0 + Workativ + Other business apps

You can combine Auth0 and Workativ Assistant with any number of apps creating a synergy between them via efficient automation workflows. Let’s take a look at some of the apps that you can combine with Workativ Assistant and Auth0.

Auth0 Office 365 Integration

Workativ Assistant’s Self-Service Password Reset (SSPR) via contextual chatbots combined with Auth0 and Office 365 gives users the ability to change or reset their password, with no administrator or help desk involvement. If a user forgot their password, they can follow prompts on Workativ Assistant’s chatbot to reset it themselves and get back to work. This ability reduces help desk calls and loss of productivity when a user can’t sign in to their device or an application.

For this, you can set up an Auth0 automation such that, after you log in to your Auth0 account with your Office 365 credentials via a Single Sign-On (SSO) and set up the automation, the Workativ Assistant chatbot when brought up will ask you details regarding your account to verify it’s you and then it will validate those details and allow you to reset your password on the chatbot screen itself.

Auth0 Jira Integration

New developer joining your company? No worries. You can set up a Workativ Assistant automation by connecting your Jira and Auth0 accounts such that, after retrieving details about the developer from Auth0, the details are used to create a Jira account for the developer and add them to your company’s Jira workspace.

Auth0 Slack Integration

Whenever there’s a new hire, help desk employees have to create an email ID for the hire and convey the same to the hire. This can be a bit frustrating for help desk agents when the hiring pool is large and frequent.

By connecting your business’ Auth0 and Slack accounts, you can set up an automation such that, after creating an email ID for a new hire on Auth0, the same gets conveyed to the hire on their Slack by Workativ Assistant’s chatbot.

How you can easily create an Auth0 chatbot using Workativ Assistant

Now that we’ve seen the endless possibilities of what integrating Workativ Assistant and Auth0 and your existing business apps can do for you, let’s see how you can set up an Auth0 chatbot with Workativ Assistant.

1. Workflow builder

Workativ assistant comes with easy-to-use no-code workflow builder to help you build simple to complex app-based automations for chatbot in minutes. Integrate chatbot with apps, use pre-built workflows from marketplace, approve requests, connect chatbot with on-prem apps and much more.

2. Chatbot Builder

Our easy-to-use no-code chatbot builder helps you build and manage simple to complex conversations, FAQs, integrate app workflows, and personalize your bot in minutes. Deliver autonomous workplace support with purpose built intelligent chatbots.

No Code - Free Auth0 Chatbot

Perks of augmenting Auth0 with Workativ Assistant

Let’s take a look at what the Auth0 integration with Workativ Assistant means for you.

1. On-the-go conversational IT support that employees would love

Workativ Assistant’s conversational AI/chatbot offers seamless 24×7 Auth0 related actions that your employees/help desk agents can ask the chatbot to do. Whether they are in the workplace or on the road, employees can reset their password or do anything on Auth0 with Workativ Assistant.

2. Creating a Synergy between your existing Business Apps

Like the Auth0 Slack integration that works synergistically, you can combine your other business apps with Auth0 creating an automated workflow that does much more with those apps in just a single run.

3. All from the comfort of your chat channel

Workativ Assistant’s chatbots integrate seamlessly with your Slack or Microsoft Teams workspace so that your employees don’t have to leave their chat hub to self-serve an IT issue. This gets rid of the frustration that comes with contacting the help desk or logging in and out of the service desk portal whenever an employee wants to create an IT support ticket for a simple thing like a password reset.

Liked what you read about Workativ Assistant? Try Workativ Assistant today by signing up for a FREE trial at workativ.com and experience the difference yourself.